Service Policy

1. Service Overview

At Tavexino, we are committed to providing exceptional service for all your business attire needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@tavexino.com
• Phone: +1 450-462-8317
• Address: 544 Rue William Barfoot, Greenfield Park, QC J4V 3N5, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed

3. Tailoring Services

3.1 Available Services

• Suit alterations and adjustments
• Garment repairs and restoration
• Button replacement and reinforcement
• Seam repairs and reinforcement
• Lining replacement
• Hem adjustments

3.2 Service Timeframes

Standard service timelines:

• Assessment: 1-2 business days
• Minor alterations: 3-5 business days
• Major alterations: 7-14 business days
• Custom tailoring: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new suits purchased from Tavexino come with:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free alterations within 14 days of purchase

4.2 Extended Warranty

Optional extended warranty services include:

• 12-month extended protection
• Priority alteration service
• Complimentary maintenance service
• Discount on future alterations

5. Custom Services

5.1 Bespoke Tailoring

• Custom suit creation
• Personal style consultation
• Fabric selection assistance
• Multiple fitting sessions
• Design customization options

5.2 Professional Services

• Corporate wardrobe consultation
• Style workshops
• Measurement sessions
• Private fitting appointments

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Complimentary
• Detailed consultation: $50
• Expert style consultation: $75

6.2 Alteration Costs

• Minor alterations: $30-75
• Major alterations: $75-200
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all alterations
• Multiple fittings as needed
• Final quality inspection
• Satisfaction guarantee on all services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Schedule an initial consultation
4. Receive service assessment
5. Approve service quote

8.2 Required Information

• Purchase details (if applicable)
• Detailed description of service needed
• Preferred timeline
• Contact information
• Special requirements or preferences

9. Service Guarantees

We stand behind our services with:

• 30-day warranty on alterations
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Expert craftsmanship

10. Updates to Service Policy

Tavexino reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.