Returns Policy

Return Period

Our return policy extends for 30 days from the date of delivery. After this period has elapsed, we are unable to offer refunds or exchanges. This policy ensures both quality control and customer satisfaction with our premium business wear.

Eligible Items

We accept returns on products that:

• Were shipped directly from Tavexino
• Are in their original, unworn condition
• Have all original tags and packaging intact
• Show no signs of wear, alterations, or cleaning
• Are accompanied by the original proof of purchase

The following items are not eligible for return:

• Custom-tailored or altered suits
• Personalized items
• Intimate wear such as dress shirts that have been worn
• Items marked as final sale
• Accessories that have been used or show signs of wear

Return Process

1. Contact our customer service team at ask@tavexino.com to initiate your return
2. Receive a return authorization number and shipping instructions
3. Package your item(s) securely in their original packaging
4. Include the return authorization number and original receipt
5. Ship the package to our returns department at:
   Tavexino Returns Department
   544 Rue William Barfoot
   Greenfield Park, QC J4V 3N5
   Canada

Refund Process

Once we receive your return:

• Our quality control team will inspect the returned items within 2-3 business days
• You will receive an email confirmation of the inspection results
• Approved refunds will be processed to your original payment method
• Please allow 5-10 business days for the refund to appear in your account

Exchanges

For size or style exchanges:

• Follow the same return process as outlined above
• Indicate your desired exchange item in your return request
• Once we receive your return, we will process the exchange if the requested item is in stock
• If the exchange item is unavailable, we will process a refund

Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us immediately at +1 450-462-8317
• Provide detailed photos of the damage or incorrect item
• We will arrange for return shipping at our expense
• A replacement will be shipped once we receive the returned item

Special Circumstances

For custom-tailored suits and alterations:

• Minor adjustments within 14 days of delivery are complimentary
• Major alterations may incur additional charges
• Custom-made suits cannot be returned unless defective
• Fitting issues will be addressed through our alterations service